Refund and Returns Policy
We want you to be completely satisfied with your purchase from this website. If for any reason you are not happy, please review our refund policy below for guidance on how to proceed.
Digital Downloads Refunds
Refund Eligibility:
- We offer refunds for digital downloads within 30 days of purchase.
- To be eligible for a refund, the digital download must not have been downloaded or used.
Requesting a Refund:
- Send an email to sakhile.harrison@gmail.com with your name, order number, and the reason for your refund request.
- We will review your request and, if eligible, process your refund within 5 business days.
- Refunds will be issued to the original payment method.
Physical Product Refunds
Refund Eligibility:
- We offer refunds for products shipped to you within 30 days of purchase.
- To be eligible for a refund, the product must be returned in its original, undamaged condition.
Requesting a Refund:
- Send an email to sakhile.harrison@gmail.com with your name, order number, and the reason for your refund request.
- We will provide you with return instructions, including the return shipping address.
- Once we receive the returned product and verify its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method.
Special Note
- Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or the product is damaged during shipping.
- We recommend using a trackable shipping method for returns to ensure the safe arrival of the product.
If you have any questions or need further assistance regarding refunds, please don’t hesitate to contact us. We are here to help you have a positive experience with your purchase.
